Reference

How 4result Handles Your Personal Information

This Privacy Policy sets out what data 4result collects when you open an account, make a deposit, or contact support — and exactly how we use, store and protect it.

Account data collected at registrationPayment records: Touch 'n Go eWallet, Boost, GrabPayYour right to access and correct dataCookie and device tracking disclosureContact path for data requests
4result How 4result Handles Your Personal Information
DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to access, correct or delete the personal data we hold on your account, reach out through any of the channels below. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt as soon as your message arrives. Players in Kota Bharu and across Malaysia can contact us through the same channels.

Live Chat Open the chat widget from any page inside your account. Raise your data request there and our support team will log it and follow up with next steps.
Email Support Send your data request to our support email address. Include your registered email and the specific data action you are asking for — access, correction or deletion.
Account Settings For basic profile corrections — name spelling, contact number, email address — log in and navigate to Account Settings. Changes take effect after verification.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Data security at 4result is handled at the account, payment and session level. SSL encryption covers all data in transit, including payment information passed between your wallet app and our system. Retention periods, deletion rights and third-party sharing limits all depend on applicable local law; we apply those limits as the minimum standard.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie settings from your browser at any time without losing your account.

Account Security

Login attempts are monitored for unusual patterns. If a login comes from an unrecognised device, we trigger an OTP verification step to your registered contact before granting access.

Data Retention

We keep account and transaction records for as long as required under local law. Once that period ends, data is deleted or anonymised so it can no longer be linked to your account.

Third-Party Sharing

Payment processors — including those handling Boost and GrabPay transfers — receive only the data needed to complete your transaction. We do not pass your data to advertisers or data brokers.

Your Privacy Questions, Answered Directly

Common questions about how 4result handles your data, your rights and how to act on them — answered plainly so you do not have to search through policy language to find what you need.

We collect your name, email address, date of birth and contact number at registration. This is used to verify your identity and keep your account secure against unauthorised access.

Yes. We retain transaction amount, timestamp and wallet reference for every deposit or withdrawal. These records are used to reconcile your balance and investigate any payment disputes you raise.

Yes. Contact us via live chat or support email with your registered account details. We will confirm receipt and provide the relevant data subject to local law requirements and verification.

Send a deletion request to our support email. We will process it according to our retention obligations under applicable local law. Some transaction records may need to be kept for a statutory period before deletion.

Only with payment processors — for example, those handling your GrabPay or DuitNow transfer — and only to complete that specific transaction. We do not sell data or share it with advertisers.

Session cookies keep you logged in; analytics cookies help us understand page usage. Both can be adjusted in your browser settings. Turning off session cookies may affect how your account functions during a session.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.